Privacy policy

This website is run by To be confirmed: registered business name, To be confirmed: registered address ("Heartbox", "we"). We decide how and why your personal data is used, and we're responsible for it.

When you send an enquiry, a logo customisation request or an inquiry list, we collect what you give us: your name, company, email address, phone number, the products and quantities you're interested in, your messages and any files you upload, such as your logo.

When you book a call, the booking service collects your name, email address and the time you choose.

Your inquiry list, saved gifts and recently viewed items are kept in your own browser on your device. They are not sent to us until you choose to send an inquiry.

We use your details only to reply to your enquiry, prepare mock-ups and quotes, fulfil your order and stay in touch about it. We don't sell your personal data, and we don't use it for advertising.

We rely on your consent, which you give when you send us an enquiry. You can withdraw it at any time by contacting us.

We share your data only with the services that help us run the site and reply to you, such as our website host, our form and email providers, our booking service and, if you choose to contact us on WhatsApp, WhatsApp itself. Each uses your data only to provide their service to us.

Some of these providers may store data outside India. To be confirmed: confirm which providers are used and where they store data

We keep your enquiry details and files for To be confirmed: how long enquiries and logo files are kept, unless the law requires us to keep them longer. After that we delete them.

You can ask us to tell you what personal data we hold about you, to correct or update it, or to erase it. You can also withdraw your consent and raise a grievance with us.

To use any of these rights, write to our grievance officer: To be confirmed: grievance officer name and email. We'll reply as quickly as we can and within the time the law allows.

We don't use advertising or tracking cookies. Your browser stores your inquiry list, saved gifts and recently viewed items on your own device so they're still there when you return; you can clear them at any time in your browser settings.

We use reasonable technical and organisational measures to keep your data safe, including encrypted connections to this website.

This website is meant for businesses and adults. We don't knowingly collect personal data from anyone under 18.

We may update this policy from time to time. The date at the top shows when it last changed.